At Better Independent Living, we are dedicated to ensuring that your shopping experience with us is seamless and enjoyable from beginning to end. We understand the importance of quality customer service and are here to support you every step of the way. Whether you have questions about our products, need assistance with your order, or require help with a return, our friendly and knowledgeable customer service team is ready to provide you with the assistance you need.

How to Reach Us

Email: For any enquiries, feedback, or assistance, please don't hesitate to email us at contact@betterindependentliving.co.uk. We aim to respond to all email communications promptly, ensuring that your queries are addressed efficiently and thoroughly.

Phone: If you prefer speaking to one of our customer service representatives directly, you can call us at 01524 888453. Our team is available to take your call and provide you with personalized support, offering solutions and guidance tailored to your specific needs.

Our Commitment to You

We strive to make every interaction with Better Independent Living positive and helpful. Our customer service team is trained to handle a wide range of queries, from product specifications and recommendations to order status and returns. We are committed to providing you with accurate information and practical solutions to ensure your satisfaction.

Feedback and Suggestions

Your feedback is invaluable to us as it helps us to continually improve our services and better understand your needs. If you have suggestions on how we can enhance your shopping experience or if there's something specific you'd like to see us offer, please feel free to share your thoughts with us via email, over the phone or visit our feedback page.

Complaints

If you have any complaints about your order please visit our make me happy page.

Hours of Operation

Our customer service team is available to assist you during our business hours, which are Monday to Friday, from 10:00 AM to 4:00 PM. We are closed on weekends and public holidays.

At Better Independent Living, we are more than just a retailer; we are your trusted partner in finding the right products for your independent living needs. Our customer service team is here to ensure that every interaction you have with us is a positive one, reflecting our commitment to excellence and your satisfaction.